CuraLinc Healthcare’s Employee Assistance (EAP) and Behavioral Health services, offered to client employees under the brand name SupportLinc, provide employers with an organizational approach to working constructively with employees who experience personal and work-related problems. The program also helps companies reduce health plan costs through an innovative and highly-structured behavioral health case management model.

Advocacy and Guidance: CuraLinc’s SupportLinc program reduces unnecessary costs for both employers and employees by guiding members with conditions that can be addressed through short-term therapy into the EAP. For individuals with acute mental health or substance abuse conditions, CuraLinc identifies providers within the health plan's network who are appropriate for their specific situation.

Short-Term Behavioral Health Counseling: Through CuraLinc’s nationwide network of behavioral health counselors, the program helps members identify and resolve a myriad of personal and work-related concerns.

Direct Access: All calls into the SupportLinc program are answered directly by a licensed masters or doctorate-level behavioral health counselor, who can provide immediate clinical services to members with urgent needs.

Work-Life Benefits: CuraLinc Healthcare’s work-life benefits provide members with guidance and referrals to assist with a broad range of issues:

•  Family Assist: This research and referral service provides members with confidential support for issues throughout the life cycle - from dependent care for all ages to relocation assistance to finding a pet sitter or a local fitness center.
  
•  Legal Assist: With Legal Assist, employees can obtain qualified legal support before their personal legal issues become performance obstacles. This program provides both in-person and telephonic access to attorneys in all 50 states.
  
•  Financial Assist: Qualified financial counselors and educators are available for consultation through the SupportLinc program. Financial counselors address questions regarding financial issues and follow up by sending supporting educational materials and/or a written plan of action.
  

Management Consultations: As a core component of most EAPs, management consultations offer an invaluable service to employers. Given the complexity of most workplace-related human capital issues, the EAP is one of the few consultative resources that managers have available to them.

Web-Based Services: CuraLinc’s EAP and work-life website, located at www.support-linc.com, offers participants a variety of search engines, articles, tip sheets, state-of-the-art web-based training tools, audio ‘how-to’ files,financial calculators, personal assessment tests and external resource links.

Promotion: CuraLinc Healthcare provides clients with a variety of organically-developed communication materials aimed at driving awareness of the SupportLinc program throughout the organization. During the implementation of the program and on an ongoing basis, the CuraLinc Account Manager will develop and refine a culturally-sensitive promotional plan that is tailored to the unique needs of the company.

Integration: In order to maximize the effectiveness of the SupportLinc program, it needs to be positioned as an integrated component of a company’s Population Health Management (PHM) strategy.

•  Data Integration: CuraLinc has a unique ability to create holistic profiles for each member of an organization. By collecting data from other benefits, as well as absenteeism, productivity and claims data from the client organization, CuraLinc can provide care based on the individual, not just their presenting behavioral health condition.
  
•  Benefit Integration: CuraLinc’s licensed clinicians are cross-trained to identify and refer members with comorbid health-related conditions to the appropriate wellness or care management program. CuraLinc also accepts referrals into the SupportLinc program from other health management components.
  

In addition to the aforementioned core behavioral health and work-life services, CuraLinc Healthcare also offers several unique behavioral health programs that provide client organizations with powerful tools to increase productivity and reduce costs:

PerformanceLinc: CuraLinc Healthcare understands the importance of getting a high level of contribution from every employee within an organization. CuraLinc, under the PerformanceLinc brand, provides customized workshops and training modules designed to make a client’s staff and supervisors more effective. These modules can be delivered in-person or via CuraLinc's proprietary PerformanceLinc Training System (PTS), an interactive web-based training portal.

ResponseLinc: ResponseLinc is the crisis intervention service offered by CuraLinc Healthcare following a disaster or trauma. It is intended to weaken the acute symptoms of the trauma and to forestall the development of full-blown PTSD (Post-Traumatic Stress Disorder). CuraLinc's nationwide team of CI response professionals will respond to any traumatic event with the goal of restoring employee productivity to pre-event levels.

PharmaLinc: CuraLinc's Pharmacy Intervention Program, PharmaLinc, provides structured education and support to members who take psychotropic medication that was prescribed in a general medical setting.

DisabilityLinc: Combining the services of an Employee Assistance Program with a disability management program can shorten the duration of medical disability claims. DisabilityLinc complements the SupportLinc program by addressing the mental health and work-life issues that arise as a result of the claimant's impairment.

FMLALinc: CuraLinc Healthcare's FMLA administration product, FMLALinc, provides professional, unbiased, compliant administration of FMLA claims for client organizations. The program reviews, approves, processes and tracks leave requests in conjunction with the U.S. Family and Medical Leave Act.

SupportLinc Depression Management: Depression affects more than twenty million Americans each year and costs American employers approximately $83 billion per year. CuraLinc Healthcare's Depression Management program, offered to employees under the SupportLinc brand, provides case management, advocacy and guidance to individuals suffering from depression.

SupportLinc eConnect: CuraLinc Healthcare's eConnect is an "around the clock" online counseling platform that complements SupportLinc's telephonic and face-to-face EAP services by providing members with live chat access to a master’s level behavioral health professionals.

SupportLinc International EAP Services: With dedicated international resources, and a mission for providing in-person services anywhere in the world, SupportLinc offers a single source solution for client organizations with employees outside of the U.S. CuraLinc’s experienced staff provides 24-hour, 365 day per year intake access and emergency intervention for clients across the globe.

SupportLinc Health Management Services (Managed Behavioral Health): CuraLinc Healthcare offers an innovative managed behavioral health program that focuses on clinical advocacy and skilled management of mental health and substance abuse (MH/SA) costs. The program adheres to a thorough standard of case management and follow up protocol to ensure the best possible outcomes for all participants.

SupportLinc Beneficiary Support: SupportLinc provides counseling to help members cope with the legal, financial and grief-related concerns that arise after a loss or in the event of a terminal illness.

CuraLinc Healthcare Compliance Services (“Whistle Blower”): CuraLinc Healthcare’s whistle blower service provides a third-party, confidential, anonymous and direct communication conduit from employees to the companies they work for to assist in the Company's compliance with Section 301 of the Sarbanes-Oxley Act (The Act).

CuraLinc Healthcare Drug Testing Services: CuraLinc Healthcare, through a strategic partnership with a well-known third-party drug screening administrator, offers a comprehensive array of drug testing services. The program maintains the largest national affiliation of collection sites for drug testing and will identify locations that align with a client's business requirements. Every element of the plan design is tailored for the convenience of the program sponsor.

To request a proposal for CuraLinc Healthcare's SupportLinc program, please click here: Request a Proposal

"Treat the Person, Not the Condition"

For more information on CuraLinc’s SupportLinc Employee Assistance Program (EAP), or any of the other products under the SupportLinc brand, contact CuraLinc at 800-490-1585 or email info@curalinc.com.