Dealing with Challenging Patients
Extended or Irregular Shifts
Lack of Control Over Work Environment
Loss of Sleep and Family Time
Health care workers have higher stress levels than employees of any other industry, including the professional, business service and retail sectors. According to a CareerBuilder survey, 69% of workers reported feeling stressed and 17% reported feeling highly stressed. The high levels of daily stress faced by nurses, hospital administrators, PAs, physicians and other medical professionals, places them at an elevated risk for burnout and can be linked to several negative consequences, including:
Lower Patient Satisfaction and Care Quality
Higher Medical Error Rates
Alcohol/Drug Abuse and Addiction
With this in mind, CuraLinc provides health care clients with tailored resources and flexible plan design options that prevent burnout and help employees boost their emotional fitness and wellbeing. In addition, beyond the features and resources found in the employee assistance program (EAP) model for clients in all industries, CuraLinc’s programs for hospital systems and other health care employers deliver specialized support when the negative effect of stress impacts job performance and productivity.
IMPAIRED PROFESSIONALS PROGRAM (IPP) IPP was designed with the needs of medical professionals, and the organizations they serve, in mind. This program, which is included in the EAP model for all hospital and health care clients, provides a single designated point of contact, an initial assessment offered within 48 hours, referrals to specialty treatment programs and doctorate-level providers who have experience working with physicians to resolve personal and work-related concerns — as well as confidential compliance reports, including compliance with any aftercare recommendations, for up to 12 months.
WORKPLACE SAFETY CONSULTATION Hospital and health care settings commonly experience issues that threaten workplace safety, ranging from disturbed and disruptive patients to robberies and muggings to a local crisis. CuraLinc provides expert consultation and, when necessary, onsite critical incident response resources to improve workplace safety and mitigate the negative effects of dangerous situations.
INTERNAL INTEGRATION CuraLinc will work with internal leaders, such as a hospital CNO, as well as key departments, such as Occupational Health, to propagate EAP messaging to employees who can benefit from counseling and work-life resources.
EAP TECHNOLOGY SUITE Hospital and health care workers, who are typically astute EAP consumers, can chat live with licensed mental health clinicians, schedule video counseling and connect with the program through the digital behavioral health platform.
click here to request an EAP proposal for a hospital system or health care employer
HOSPITAL AND HEALTH CARE OUTCOMES
Every year, CuraLinc measures the impact of EAP and MAP services on employee health and productivity. The following is a short summary of outcomes from the hospital and health care sector. To review outcomes across all verticals, visit eapoutcomes.com.
The average SPS-6 (productivity) improvement was higher within hospital and health care, 8.08 points, than in any other industry.
From among hospital or health care employees who missed at least 40 hours of work prior to EAP participation, just 24% missed any time at all after using the program.